Purpose of job:
Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore.
Main Responsibilities:
· Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
· To deliver the required sales targets and KPIs consistently
· Perform sales calls and attend to customers’ requests in line with policies and procedures
· Using simple, clear and concise languages to communicate effectively with customers
· Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
· Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
· Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
· Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
· Actively participate in process improvement sessions, providing constructive feedback and suggestions
· Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
· Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
· Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
· Perform other duties as assigned by immediate supervisor
