CUSTOMER SERVICE MANAGER - SINGAPORE
STATUS: FULL TIME
START DATE: ASAP
COMPANY BACKGROUND
WOORAILOORA PTE LTD (W) provides a selection of curated premium to affordable professional hair and beauty solutions across Asia. With a focus on stylist & salon education, lasting customer service and a nurturing mindset for our brands commitments to social and environmental causes.
We offer Professional Salon Solutions, where professional service meets professional brands for Hairdressing Supplies and Beauty Supplies.
BUSINESS ROLE
This key role in our business reports to the Business Leader where your goal will be to provide prompt and accurate service to our Business Consultants Vendors, and Clients. You will strive to consistently meet or beat the established Sales Order Processing targets and our Customer Service Level Agreements (SLAs). Duties will require:
• High volume order processing from stores, online and regional distributors
• Review of PO's, pricing, and quantities to ensure invoicing is accurate
• Wholesale order management and reviewing minimum order quantities
• Work collaboratively across Warehouse and Vendors to ensure accuracy of orders
WORKING RELATIONSHIPS
• BUSINESS LEADER – Assist in the handling of day-to-day business activities.
• BUSINESS CONSULTANTS – Service support to attract & retain customers.
• WAREHOUSE TEAM - Guide our warehouse team on client order processing.
• CLIENTS – Assist with enquiries to help drive sales and business growth.
• VENDORS – Oversee the import and export of goods through our appointed vendors
RESPONSIBILITIES
INVENTORY MANAGEMENT
• Monitor stock movement in and out of all warehouses to ensure inventory accuracy.
• Process stock adjustment aligning physical stock level.
• Perform monthly stock reconciliation with warehouse.
• Facilitate and process annual stock take.
• Generate expiring stock list on regular basis and flag the risk to management.
• Dispose unwanted stock in a compliant method.
CUSTOMER SERVICE
· Provide priority-level service to our clients while interacting with the finance, sales, marketing and warehouse departments
· Engage and service customers through multi-channel communication.
· Maintain and exceed industry standard service levels in response time.
· Resolve customer issues to achieve the highest level of customer satisfaction and first contact resolution
· Manage critical relationships with external customers, as well as, inside management within intra-company workings
· Develops, run and maintain reports
· Process improvement and service level improvement
ABOUT YOU
This position would suit someone with a background in B2B supply chain & / or Customer Service.
• Available to start the role ASAP
• Minimum 2 years’ experience in Customer Service related roles
• Previous experience working with an ERP system
• Previous experience managing relationships with freight forwarders and vendors
• Intermediate Excel skills
• Strong communicator to facilitate business partnering
• Attention to detail
• Able to prioritise and manage multiple deadlines simultaneously
BENEFITS
· Competitive Salary + a Bonus plan for the right candidate
· A vibrant and fun work environment
· Small but fast growing company
· Career Advancement
· Laptop & Phone
· Monday – Friday (9am – 6pm) working hours
· Health Benefits and Annual Health Screening
