- Handle customers’ orders for Air, Ocean, customs clearance, and Transportation for local delivery and Shipping freight forwarders (for Import & Export /Cross Trade)
- Liaise with carriers, vendors & overseas offices for export/import shipment bookings
- Manage business relationship with LSP and ensure cost savings in Logistics expenses
- Monitor ships schedules before arrival and load/discharge at port
- Ensure timely receipts of hire, freight, dead freight, demurrage, dispatch and follow up on outstanding and timely receipt of payments
- Work with sales team to effectively organize and coordinate sales and logistic operation to ensure optimum support to sales order
- Planning, analysis, order handling, implementation and monitor logistic process
- Liaise with freight forwarders / Shipping Lines on Shipment Bookings and monitor shipments’ schedules
- Assist in liaising with customers, freight forwarders, warehouse on delivery and schedules.
- Handling customer issues and feedbacks and handling customer order fulfillment accurately
- Managing demurrage and claims
- Collate and provide required data, statistics, analysis, evaluation and reports timely
- Declare import / export permit
- Other duties /tasks assigned by management
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