Job Description
- Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
- Lead the problem management with the application teams, identify action and follow-up the implementation roadmap.
- Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
- Lead and ensure the continues optimization of production activity in form of automation.
- Lead as a liaison between Business users, Operations and IT team for all support requirements.
- Lead Incident & Problem Management related actives.
Required Skills
- Solution oriented, business focused with a mindset to constantly improve production quality and stability.
- Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
- Excellent analytical skills
- Ability to multi task and manage stress while maintaining empathy for end users.
- Experience in leading transformation/Implementation for Monitoring tools & Automation.
- Strong experience in communicating and managing Operations & Business.
- Problem-Solving mindset with orientation towards Continues Improvement.
- Must have prior experience in leading team and aligning with Management.
- Functional knowledge of similar kinds
Experience
- The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).
