Position:
To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations
Technical (Must possess)
· Competent level of expertise in ORACLE PL/SQL.
· Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
· Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
Responsibilities
Direct Responsibilities
Incidents resolution & Request Handling.
Preventive maintenance.
Pro-active actions / measures to limit corrective maintenance activities.
Knowledgebase creation & maintenance
Inquisitive mind
Technical & Behavioral Competencies
Technical (Must possess)
Competent level of expertise in ORACLE PL/SQL.
Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
Technical (Advantage)
Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
ITSM tool: ServiceNow
Database performance & SQL tuning experience is a plus.
Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
Functional
Good knowledge on Supply Chain and Trade Finance.
Understanding and experience in ITIL concepts.
Possess good analytical, problem-solving skills and self-motivated
Behavioural
Good team player with strong analytical, communication and interpersonal skills.
Results and client oriented.
Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
Flexible to work in shift, weekend or public holiday and on-call support.
Specific Qualifications (if required)
Qualifications
The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
Experience
Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
Experience in supporting Supply Chain and Trade Finance applications.
Customer/Supplier Relations :
Internal:
Customers
Business lines
Middle Office
Back Office
Suppliers
External :
Vendors i.e. OFSS.
Regulators i.e. MAS, HKMA, RBI, etc.
