Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Position Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams together with a Hub Practice team which provides expertise in specific industry or functional verticals (Digital, Risk, Commercial Money Movement, Acquiring and Issuer Optimization).
As a key, new role within the SMT geographic cluster, we are looking for an individual to join us as Director - Issuer Optimization. Reporting directly to the VCA SMT Cluster Lead, the role will support and deliver projects across the SMT cluster and will work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of clients’ consumer card portfolios.
Key Responsibilities
The Director will be responsible for significant components of client engagements, and in many cases end to end delivery of client engagements. Typically, this will involve the Director interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. This will also involve the Director to work across various teams in VCA both in-market and hub teams.
Typically, 3-6 months in duration and running in parallel, potential projects could include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations and loyalty rewards solutions and marketing strategies, development of industry landscape evaluations and best practices.
The Director will be responsible for identifying potential consumer issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects. The role also requires engagement with our AP Hub team to ensure that they have access to best practice and latest IP.
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
- Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Be able to lead engagement teams and work solus depending on nature of engagement
- Be able to lead large project management teams with multiple workstreams and lead the client working teams
- Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings
- Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
- Prepare project materials including interview guides, data requirements, concepts, frameworks
- Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
- Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
- Identify solutions and recommendations that address client objectives and result in performance improvement
- Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
- Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution
- Build a network across VCA globally and Visa regionally to ensure that our solutions bring the best of Visa to our clients.
Qualifications & Experience Required
The ideal candidate will have already accumulated some consulting experience and will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Essential specific skill-set and experience required:
- Minimum 10-14 years’ relevant experience in consulting, corporate strategy, or business management
- Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
- Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
- Excellent presentation skills, including strong oral and written capabilities
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
- Strong commercial acumen, with experience in working on business/value cases that prove ROI
- Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
- Experienced people manager and team management
- Some experience in payments and/or financial services and banking
- Exposure to customer experience design (using human centered design / design thinking)
- An understanding of statistical analysis, modeling, scoring schemes, etc
- Strong undergraduate academic accomplishment
- Willingness to travel (20%+)
Projects you will be a part of:
You will lead, and be a part of, a wide range of projects supporting Visa Clients across SMT. The projects will include Proposition Development, Profitability Improvement, Loyalty Development, Portfolio Migration, Customer Engagement, etc – partnering with the largest & most innovative banks and payment providers in SMT.
