Job Description:
• Interpret Business Requirements – Work with project stakeholders to translate their requirements, by using your hospitality knowledge, into something that can be built by IT. A key skill needed in this part of the process is the analyst's ability to distill the differing messages and needs of project stakeholders into a single, consistent vision
• Lead Requirements Process – This includes eliciting, documenting, and validating requirements using interviews, document analysis, requirements workshops, business process descriptions and workflow analysis. Property based experience will be critical to represent a property operations viewpoint and ensure all scenarios are identified and covered by the requirements.
• Translate Technical Issues – Break down technical and architectural complexities so that project stakeholders can easily understand any issues that arise.
• Test and Validate – Work with project stakeholders to validate their requirements and be a liaison between project stakeholders during the Testing phases of projects.
• Function as the liaison between the business units, technology teams (including Micros) and support teams to manage functional updates to the Opera PMS.
• Facilitate requirements meetings with business and technology teams.
• Assist in identifying improvements/make recommendations to our business and systems processes related to the Opera PMS.
• Distinguish user requests from their underlying true needs.
• Drive and challenge users, with your hospitality and Opera PMS knowledge, on their assumptions of how they will successfully execute their projects.
• Ability to influence a diverse group of team members and subject matter experts.
• Gather/analyze/document requirements, leading to the development of a business solution.
• Lead requirement reviews with external vendors and Quality Assurance Teams.
• Provide Support for Oracle Opera application for hotel industry.
• Assist users with Application integrations and interfacing to other BackOffice applications such as (but not limited to) Call Accounting, eHousekeeping (Knowcross), Room Lock (Visionline), and Delphi.
Job Requirements
• Bachelor's Degree or equivalent Hotel Management experience is required.
• Minimum 3-5 years of Hotel Operational experience, preferably using Opera Property Management System (PMS). Front Office / Guest Services or similar experience highly desired.
• In-depth, hands on understanding of reservation, rate management, and group block functionalities.
• Good understanding of Hotel inter-departmental interactions.
• Excellent verbal and written communication skills.
• Ability to work with team members and stakeholders at all levels, in a positive and team-affirming manner.
• Attentive to detail and follow through.
• Ability to execute in a timely and accurate manner.
• Strong self-management skills, including the ability to manage time and workload against priorities and objectives.
• Strong organizational skills.
• Fluent in English.
Interested candidate, please send your detailed resume in MS Word format to [email protected]
