Job Description:
- Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
- Provide support to clients over the ticketing portal, phone or via email.
- Perform power verification, power cycling of equipment and break-fix for servers and network devices.
- Assist in troubleshooting physical connectivity.
- Perform cable patching (copper, fiber cables and site surveys).
- Tape change based on tape rotation schedule.
- Manage and maintain cable inventory records, cross-connect records and periodic compilation of statistics and reports.
- Work with vendor to resolve technical issues or supply and install of equipment or cabling.
- Liaison with customers to provide them with activity updates.
- Escalate issues wherever required in order to resolve issues as quickly as possible.
- Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
- Perform Site escort for vendor / customer
- Receive / Send equipment or items on behalf of customers.
- Provide the customer service support based on the request.
Applicants with more years of relevant experience may be considered for senior roles
Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]
