Job Description:
- Monitoring and escalations of alerts in a timely manner.
- Troubleshoot and monitor activity throughout the network
- Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
- Interact with departments to address issues identified within the network.
- Pro-actively monitor the data centre network systems’ and connectivity to ensure system availability to prevent any down time, and coordinate problem resolution with vendor or second level support groups.
- To log and submit problem management record and assigned to appropriate party in accordance with the guideline/instruction provided.
- Ensure physical security procedures are followed strictly.
- Basic trouble shooting on Network Switches and configue devices.
- Seeks to understand customer issues while maintaining customer trust and managing the customer’s expectation.
Job Requirements:
- Diploma / Degree in Computer Science or any other related discipline
- Certified with CCNA
- Experienced in Windows, Linux, Unix will be an advantage
- Familiar with monitoring tool and processes such as Solar Winds or PRTG.
- Familiar with Network Devices.
- Familiar with using excel functions such as macro, and pivot
- Data Centre Operations experience and knowledge or equivalent
- Good communication skills.
- Rotating shift 24/7
Please send your detailed resume in MS Word format to : [email protected]
Stating your notice period / earliest available commencement date, Current & expected salaries
Applicants with more relevant years of hands on experience will be considered for senior roles.
