ROLE
This position is based in Singapore Saint Laurent Office, directly reporting to the General Manager, Southeast Asia & Oceania and is responsible for leading the retail team and managing all retail stores in Southeast Asia. Responsible for setting KPIs and guidelines for Store Directors and ensuring an optimal and motivating work climate. Formulating and implementing policies, strategies, and business development plans of the stores to achieve or exceed sales and profits objectives.
MISSION
Business Management
- Implement the strategic retail plan and develop customer strategies for the markets.
- Formulate monthly/annual sales forecasts, as well as setting appropriate targets, to facilitate the planning and optimization of P&L
- Review operational records and reports to project sales, be on top of market trends and drive profitability for the region.
- Drive retail team to maintain positive customer relations and implement related clienteling strategies to develop customer loyalty.
- Maintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issues.
Brand Promoter
- To be an ambassador of the brand and promote the culture of the brand internally and externally.
- To deploy and promote the Retail Excellence culture in all stores within the network.
- Evaluate market opportunities and actively support project management of new stores opening/ relocation/renovation.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Ensure that the retail team handles all customer feedback with utmost excellence.
Talent Management
- Drive a high-performance management culture within the retail teams; ensure there are timely coaching and robust team development conversations to support the overall company’s talent retention and management strategy.
- Attract, recruit, motivate, develop and retain talents of the retail team.
- Monitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plan as needed.
Retail Operations
- To work closely with all corporate functions to ensure that the stores receive the required support to facilitate achievement of the business plans.
- Collaborate with different departments to ensure store staff in compliance with corporate standards, policies, and procedures.
- Ensure the deployment of global guidelines, rules, systems, processes at store level.
- Manage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.
PROFILE
- Minimum 10 years of experience in retail function, solid experience in fashion retail is preferred.
- Good knowledge and understanding of luxury market.
- Commercially astute and proficient in managing retail P&L
- Proven track records, strategic and results-driven with strong leadership abilities to motivate team.
- Detail-oriented, strategic, and results-driven individual
- Excellent analytical, interpersonal, communication and negotiation skills
- Proficiency in Microsoft Office especially Excel and Word
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
