The role requires the incumbent to support the operational department by analyzing systems, reviewing production work orders, and ensuring accurate production monitoring and reporting.
This position involves implementing procedures to resolve level 1 incidents, maintaining operational documentation, and proposing actions to improve service delivery.
Responsibilities:
- Analyze systems and review production work orders to ensure accuracy and feasibility.
- Conduct production monitoring and reporting to track progress and identify issues.
- Resolve level 1 incidents related to production, ensuring compliance with established procedures.
- Implement work plans and liaise with relevant stakeholders to meet specific objectives.
- Develop and maintain operational documentation and procedures to support departmental functions.
- Propose actions for improving service delivery from both quality and cost perspectives.
- Utilize best practices to address issues and enhance programs or processes, aligning with organizational business challenges.
Requirements:
- Bachelor's degree in a relevant field.
- 2 to 4 years of experience in the related field.
- Advanced analytical and problem-solving skills.
- Broad understanding of information systems.
- Strong team spirit, with the ability to work collaboratively.
- Accuracy and attention to detail are critical.
