Job Title: Director (Retail Experience)
Responsibilities:
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Create and implement strategies to enhance productivity within the retail operations.
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Build and sustain robust business and professional networks to support organizational goals.
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Formulate and maintain operational plans to ensure seamless business functions.
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Design and enforce strategies, policies, and plans for business continuity.
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Craft business plans aimed at organizational growth and market expansion.
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Cultivate a pool of talented individuals to drive the organization forward.
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Establish a framework for service recovery to maintain customer satisfaction.
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Lead efforts to enhance branding and communication through exceptional service.
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Encourage a diverse and inclusive workforce.
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Assess the effectiveness of innovation and productivity initiatives.
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Evaluate the organization to ensure it meets standards of business excellence.
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Oversee and manage the budget to align with organizational goals.
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Handle crisis situations with effective strategies and solutions.
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Manage risks across various business units to ensure stability and growth.
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Stay informed about local and international business environments to inform strategy.
Profile:
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Minimum of 10 years of experience in retail supermarket/retail preferred.
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Ability to multi-task in a fast-paced environment and work effectively within a team.
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Excellent problem-solving skills and strong interpersonal skills to interact professionally at all levels.
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Commercially astute with proficiency in managing retail P&L.
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Proven track record of strategic and results-driven leadership with the ability to motivate teams.
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Fluent in English and Mandarin for business purpose.
