● Oversee day-to-day operations of the clinics
● Lead a team of administrative staff and optometrists to ensure that all the clinics’ daily operational activities run smoothly
● Coordinate and communicate between the management team, clinic staff and patients
● Oversee the assignment of tasks and manpower distribution of clinic staff
● Planning of employees’ development and training program
● Involvement in the recruitment process of clinic staff
● Evaluate, develop and implement new protocols in discussion with the management team to enhance patient care, optimize clinic operations and improve staff performance
● Performing staff reviews together with the management team to help employees achieve individual as well as organizational goals
● Supervise and manage clinics’ billing processes, financial documents, purchases, inventory, as well as maintenance of clinic equipment.
● Overseeing and supporting the teams at the various clinics with regards to administrative issues such as Medisave/insurance claims, financial counselling, payment issues or difficult patient situations
● Oversee the management of front desk counter for patient registration/appointment schedule/inventory for the clinic
● Setting up of new clinics and ensuring that procedures and policies are in keeping with regulatory authority requirements
