Responsibilities
- Manage and optimize collection activities, ensuring maximal recovery while minimizing costs.
- Work on user segmentation, dialing optimization, vendor management, and case outsourcing to enhance operational efficiency.
- Collaborate with the PM & Development team to refine our collection management systems, including case management and dialing systems.
- Continuously introduce and optimize collection tools such as PN, SMS, WA, Email, IVR, robocall, and more.
- Continuously introduce and optimize collection strategies like discounts, restructuring legal letters to better serve our users.
- Collaborate with local operations teams to manage resources and design agent incentive plans.
- Oversee collection performance and processes, driving the resolution of any observed issues.
Requirements
- A Bachelor's degree and above in Science, Finance, Engineering, or a related quantitative field is preferred.
- Demonstrate a proactive attitude, attention to detail, and the ability to learn quickly. Exhibit strong problem-solving capabilities and structured thinking.
- A highly motivated individual who takes ownership of assigned projects and manages the team independently with confidence and competence.
- At least 5 years of experience in analytics, encompassing operations analytics, business analytics, risk analytics, or data science.
- While collection operation management experience is preferred, it is not mandatory. A background in data science is also welcome.
- With at least 5 years of people management experiences, including overseeing team dynamics, delegating tasks, and ensuring project success.
- Possess excellent communication skills, with the ability to communicate effectively in English.
- Experience in a reputable Internet company, fintech firm, or bank is preferred and will be considered an asset.
