What you'll do:
As an Application Production Support Analyst, you will play a pivotal role in supporting a wide range of applications, ensuring a robust and resilient production environment. You will independently investigate and propose resolutions for complex production issues, coordinating across various teams to manage these issues effectively. Your responsibilities will also include responding promptly to user requests and incidents, following up on problems, and supporting change management processes and application releases. Your dedication to continuous enhancement will drive your actions as you analyse and challenge existing support processes.
- Offer global application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
- Independently investigate and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to User Requests, Incidents and follow up on Problems in a timely manner.
- Support Change Management process and application releases.
What you bring:
The ideal Application Production Support Analyst brings a proficient level of expertise in ORACLE PL/SQL along with strong technical troubleshooting & debugging skills. You are familiar with Unix/Linux commands and have a solid understanding of JAVA/J2EE web-based applications. Your experience working with various technologies and tools will be highly valued, as will your knowledge of Supply Chain and Trade Finance. An understanding and experience in ITIL concepts is also essential for this role.
- Proficient level of expertise in ORACLE PL/SQL.
- Strong technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
- Solid understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
- Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins etc.
- Solid knowledge on Supply Chain and Trade Finance.
- Understanding and experience in ITIL concepts.
What sets this company apart:
Our client is committed to diversity and inclusivity, ensuring a balanced representation in their workforce. They offer a dynamic work environment that encourages continuous learning and improvement. Their supportive team culture fosters collaboration and mutual respect, making it an ideal place to grow your career.
What's next:
Ready to elevate your career? Don't miss out on this exciting opportunity!
Submit your application today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008
