Job Summary:
The Technical Support Manger plays a crucial role in ensuring the smooth operation of the production team within the vehicle repair and maintenance department. This position involves assessing vehicles, managing parts procurement, training technical staff, and effectively communicating with customers. Additionally, the Technical Support Manager is responsible for analyzing repair data using vehicle inventory management software.
Job Responsibilities:
1. Technical Skill Training:
- Execute and mentor technical staff (mechanics, technicians, etc.) on repair techniques, safety protocols, and customer service.
- Continuously update team members on industry trends, new technologies, and best practices.
2. Repair Analysis:
- Regularly review repair data to identify patterns, recurring issues, and areas for improvement.
- Collaborate with the management team to implement process enhancements.
- Contribute to continuous improvement initiatives within the repair and maintenance department.
3. Vehicle Assessment:
- Conduct thorough assessments of vehicles brought in for repair and maintenance.
- Identify issues, evaluate damage, and recommend appropriate repair procedures.
- Collaborate with technicians to ensure accurate diagnosis and efficient repair processes.
4. Vehicle Inventory Management Software:
- Familiarize yourself with the vehicle inventory management software used by the organization.
- Utilize the software to track repair progress, manage inventory, and analyze repair data.
- Generate reports and insights to optimize repair efficiency and resource allocation.
5. Customer Communication:
- Interact with customers to explain repair processes, estimated timelines, and costs.
- Address customer inquiries, concerns, and feedback professionally and empathetically.
- Provide exceptional customer service throughout the repair journey.
6. Parts Procurement:
- Take charge of procuring vehicle parts and accessories.
- Maintain relationships with suppliers and negotiate pricing.
- Ensure timely availability of necessary parts for repairs.
Qualifications:
-10+ years of management experience.
- Proven experience in vehicle repair and maintenance, preferably in a supervisory or technical support role.
- Strong technical knowledge of automotive systems, components, and repair procedures.
- Excellent communication skills to interact with both technical staff and customers.
- Proficiency in using vehicle inventory management software.
- Problem-solving abilities and attention to detail.
