Job Description
Provide offsite and onsite client support, assisting with troubleshooting, design review, configuration, and escalated problem management.
Act as a key Day-2 team member involved in analysing client and technical requirements, developing specifications, solution design, and development. May also consult on testing and deployment processes.
Collaborate with onsite teams, stakeholders, and third-party vendors to address and resolve critical issues.
24x7 standby on call support for P1 and P2 incident.
Documenting technical points inside incident report and prepare to review with stakeholders for amendment in regular basis.
Documenting all operations, changes network diagram, and configuration review in associated Runbook.
Regularly reviewing and recommending improvements to the existing network Infrastructure.
Implementing changes and updates as per Customer business requirements. Implementation of critical changes need to be done outside of business hours.
Conduct briefings and regular training sessions for fellow engineers and the NOC team.
Review of Implementation plans and presentation to Change management.
Performing Risk Assessment and bug scrub reviews on vulnerabilities.
