Key responsibilities
- Provide on-site installation, validation and commissioning of medical equipment
- Perform hands-on on-site troubleshooting, service and repairs
- Provide high level technical support to external customers at their location
- Interface with cross functional work teams such as field applications, customer support/services, product management, and marketing/sales
- Create and maintain service information in the company enterprise database
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required paperwork
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Misc. other duties commensurate with the capabilities of a Service Engineer
Qualifications
- Diploma or Bachelor’s degree or equivalent technical qualifications in electronics or Biomedical engineering.
- 1-3 years of experience in service and maintenance of medical capital equipment.
- Working knowledge in Computer networking is an advantage.
- Working knowledge of MS Office, Excel.
- Training will be provided both locally and overseas.
