About Us
DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.
DFI Retail Group is a member of the Jardine Matheson Group.
The Role
- Support onboarding and offboarding process and HR/payroll issues for team members
- Maintain organized and updated personnel records and documents
- Assist in preparing and submitting reports and documents required by Store Manager
- Provide prompt and accurate assistance to team members with their queries
- Ensure timely and accurate attendance-related reports are submitted
- Process and distribute information and documents to team members
- Manage stationery orders and office equipment upkeep
- Manage cash balances in the safe for cash floats and change-making purposes
- Daily bank-in of cash, coins, cheques, and foreign currencies collected from store sales and payments
- Verify cash pick-up amounts and reconcile cash register takings with Daily Cash Till Summary
- Handle, record, and report cash float and collections accurately for banking and Accounts Department
- Disburse petty cash payments based on approved requisitions from the Store Manager
- Handle customer inquiries, feedback, complaints, exchanges, and refunds
- Plan weekly roster and staffing based on guidelines, promotional/seasonal calendar to optimize team deployment and control costs
- Efficiently operate Checkout and Self-Checkout counters
- Maintain cleanliness and hygiene standards on the shop floor, administration office, and staff room
- Assist the Store Manager in implementing new company strategies, policies, and procedures in the administrative aspect
- Ensure strict adherence to the company's policies and Store Cash Policies and Procedures Manual
- Support stock replenishment, expiry and quality checks, stocktaking, and online order picking when needed
- Perform receiving and purchase order counts, as required
- Provide store supervisory support, including store opening & closing, ordering, promotion setup, temperature checks, reporting, and document signing, if necessary
- Any other adhoc duties as per assigned
About You
- High level of responsibility
- Excellent customer service management skills
- Good communication & interpersonal skills
Benefits
- Yearly Bonus
- Team Member Discount
- Subsidized Medical and Dental Benefits
- Training Opportunities
- Career Advancement
Working Hours: 5.5 days work week. 8:30am-6:00pm (subject to operational needs)
Follow us on Telegram: DFI Retail Group SG Careers!
