Location: Henderson Road
Working Hour: 5 Days work Week 9AM – 6PM (Flexible)
Salary range 4500 to 5000
Term: Full Time Employment
Technical Support Engineer
Responsibilities:
- Be the primary technical contact for customers
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- Identify and translate customers’ requests;
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers;
- Occasionally promote to customers the Company’s technical training sessions and sales of spare parts and repairs;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within the Company’s departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- Curb warranty costs.
- Be responsible for the collection of outstanding payments for the Customer Service department
- Maintain proper records of interaction with customers within the CRM tool
- Control offers and order confirmation as per applicable procedures
Requirements
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- Be service oriented and customer focused,
- Be safety conscious,
- Be autonomous, rigorous in your work, organize and be able to work under pressure.
- Be willing to travel if needed.
Interested candidates, please send in your resume to: [email protected] or Click “Apply Now.”
Tan Yueh Hua Karen
People Profilers Pte Ltd
EA License Number: 02C4944
Registration Number: R1658726