Customer Service Operations (40%):
• Manage and oversee day-to-day customer service operations.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Coordinate with the production and delivery teams to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Managing Product inventory and photoshoots
Content Creation (40%):
• Develop and produce high-quality content for various platforms, including social media, website, and promotional materials.
• Create engaging and visually appealing graphics, videos, and written content that aligns with the company's brand and messaging.
• Collaborate with the design and marketing teams to brainstorm and execute creative campaigns.
• Monitor and analyze content performance metrics to refine and improve future content strategies.
Content Creation for Sister Companies & Marketing Strategies (20%):
• Create content for the sister companies, ensuring consistency in branding and messaging.
• Participate in brainstorming sessions to develop innovative marketing strategies and campaigns.
• Collaborate with cross-functional teams to implement marketing initiatives.
• Research industry trends and competitor activities to identify new opportunities for growth and engagement.
