- Location: Henderson Road
- Working hours: 9am - 6pm
- Salary Range: Up to $5000
Responsibilities:
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- Handle technical incidents and establish reports
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the respective departments
- Occasionally promote to customer technical training sessions and sales of spare parts and repairs
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within departments
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Technical checks to make sure the spares quoted is according to customer’s requirement
- Curb warranty costs.
- Collection of outstanding payments for the Customer Service department
- Maintain proper records of interaction with customers
- Control offers and order confirmation as per applicable procedures
Requirements:
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- Be service oriented and customer focused,
- Be safety conscious,
- Be autonomous, rigorous in your work, organize and be able to work under pressure.
- Be willing to travel if needed.
To Apply >>
Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment
5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period
(We regret that only shortlisted candidates will be notified)
Agent ID: R1439055
