Our Client:
Our client is one of the top global Japanese companies, specialising in Household and Commercial Kitchen appliances. They are looking for a Customer Service Officer to join their Singapore Office.
The Responsibilities:
- Provides professional customer support on call enquiries and walk-ins to promote our products & purchase of spare parts
- Schedules services/ repairs for technicians daily
- Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customers
- Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
- Monitors the parts and products under QCR until replacement part is received
- Follow up with QA on any quality related issues during services
- Safekeeping of Customer Service Department's files and records
- Up keeping of Showroom to always ensure tidiness and cosy ambience
- Recommend customer on products range, fees of service charges and company promotion offers
- Maintain high service standards and achieving set KPI
The Requirements:
- NiTEC or Diploma holder in any field or equivalent
- Minimum 1-2 years’ experience in customer service call centre preferred
- Energetic & loves interacting with people
- Able to work in a fast-paced environment with good computer skills
- Good interpersonal and communication skills
- On Job training will be provided
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 107970
