Job summary
This role is responsible for all operations related to Life Science & health, provide support to the related forwarding processes (modes Air, Ocean, Rail, Road), product handling, labelling and distribution operations. The responsibility also extends to the supervision and coordination of lifesciences, pharmaceutical, medical device products, country Healthcare regulatory requirements and country regulatory requirements for controlled substances storage & distribution practices that are in line with the EU GDP, IATA CEIV and the PSA BDP Global Pharma Guidelines.
Tasks and responsibilities
Operations Day-to-Day
· Ensure all operations related to LSH are carried out cost effectively accordingly to GDP guidelines.
· Explore ways to reduce customer costs, while achieving compliance to LSH GDP requirements
· Ensure operational adherence to regulatory, contractual, and SOP-driven obligations.
· Interact with colleagues, suppliers, customers, and regulatory parties to ensure compliance with regulatory and contractual requirements.
· Develop and maintain key interfaces with management, teams, partners, customers, and government authorities.
· Monitor performance indicators such as complaints, deviations, CAPAs, changes, and training needs.
· Manage critical LSH supplier contracts, SLAs, and Quality Agreements aligned with global LSH GDP procedures.
Performance Management and Problem Resolution
· Address and resolve anomalies and problems arising during normal operations.
· Monitor processes using LSH KPIs and provide reports to local management in the monthly/quarterly management review as per PSA BDP guidelines.
· Coordinate investigations of pharma complaints and implement corrective and preventive actions.
Risk Management
· Manage the risk management system for new processes or changes to existing procedures.
Documentation and Reporting
· Ensure up-to-date documentation compliance with relevant regulations.
· Ensure adherence to global Pharma guidelines and report necessary information to the Global Pharma Manager.
Key Competencies/Skills
Generic Standards:
· Excellent understanding of pharma regulations
· High Customer focused (internal / External)
· Experience in Pharma logistics, GDR and CEIV environment
Functional standards:
· Knowledge on import and export procedures, air & sea
· Knowledge on Compliance requirements
· Customer Focus
· Personal Effectiveness Traits
Qualifications / Experience
· 3 years’ experience in operations with experiences in Lifesciences and healthcare industry preferred.
· Graduates from Polytechnic / University; additional qualifications in supply chain management will be helpful.
