We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.
Responsibilities:
· Provide all levels of application support, handling change requests and project coordination.
· Analyze and troubleshoot application errors raised by business users.
· Establish the root causes of application errors and propose solution to Support Lead.
· Perform system bug fixing and testing under the supervision of System Analyst.
· Follow up on unresolved cases with end users/next level and ensure timely resolution.
· Report significant and recurring issues to support lead for future solution.
· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.
· Provide FAQs to end user to ease in troubleshooting.
· Able to stay back for critical issue support and during project implementation.
· Reports and documentation.
· Complete all other application support related duties as assigned.
Key performance Indicators:
· Customer satisfaction.
· Good internal working relationships.
· Timely response and Resolution.
Requirements:
· Diploma or higher in Information Management / Technology.
· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
· Exceptional ability to identify application errors and root cause.
· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.
To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.
