Statement Of Purpose (Overall Purpose of Job)
Responsible for supporting the operations in overseeing the day-to-day operations of the organization. This role involves collaborating with cross-functional teams, implementing operational processes and procedures, and ensuring the efficient and effective delivery of products or services to customers.
Major Duties & Responsibilities
(A) Specific:
- Assist the Operations in planning, organizing, and directing the overall operations of the organization.
- Participate in the development and implementation of operational policies, procedures, and best practices (Tender).
- Monitor and analyze operational data to identify areas for improvement and optimization.
- Coordinate with various departments (e.g., production, logistics, customer service) to ensure smooth workflow and timely delivery of products or services.
- Collaborate with the Operations to identify and resolve operational issues, bottlenecks, and inefficiencies (Contractual).
- Assist in the preparation of operational reports, KPIs, and performance metrics for management review (P&L).
- Support the Operations in budgeting, resource allocation, and strategic decision-making
(B) General:
- Budgeting and Cost Control: Assisting in budget preparation, monitoring operational expenses, and identifying opportunities for cost savings without compromising quality.
- Team Management: Supervising and guiding landscape crews and maintenance teams, ensuring they have the necessary tools, equipment, and materials to carry out their work effectively.
- Client Relations: Assisting in maintaining positive relationships with clients, addressing their concerns or inquiries, and ensuring high levels of customer satisfaction.
- Inventory and Supply Management: Managing inventory levels of landscaping materials, plants, equipment, and supplies, and coordinating with suppliers to ensure timely availability.
- Quality Control: Conducting inspections and quality checks to ensure that landscape installations, maintenance services, and other projects meet the required standards and client expectations.
- Project Coordination: Assisting in planning, organizing, and coordinating landscape projects, including scheduling tasks, allocating resources, and ensuring timely completion with systematic tracking.
- Reporting and Documentation: Generating reports, maintaining records, and documenting operational activities, including project progress, resource utilization, and client interactions.
- Other duties as assigned.
(C) Safety:
- To follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.
Job Requirements
(A) Education, Qualifications & Special Training:
- Degree or Diploma in Landscape Architectural /Design/Project Management.
- Job holder without the above qualification but with relevant experience would be considered.
(B) Knowledge & Skills:
- Knowledge & experience with horticulture & Arboriculture work.
- Good interpersonal / Communication skills.
- Independent & Team player.
- Proactive and able to take initiative.
- Good in negotiation.
- Good communication skills (verbal and written).
- PC literate and knowledgeable in MS Office/CAD/ PowerPoint.
(C) Experience:
- Preferably with minimum 5 years of relevant experience / knowledge.
