We’re seeking a future team member for the role of Client Service Associate to join our Corporate trust team. This role is located in Singapore and is a hybrid role.
In this role, you’ll make an impact in the following ways:
- Serves as the technical expert for complex transactions and processes daily and provides work direction for the team.
- Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
- Responds to client questions on BNY product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
- Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY.
- Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
- Provides guidance to less experienced staff. May serves as the team leader for a team of support staff.
- Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.
To be successful in this role, we’re seeking the following:
- Degree/diploma qualification or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- 3-5 years of total work experience preferred. Experience in financial services preferred
