We are seeking a dedicated and knowledgeable IT Engineer to provide technical support and expertise for Microsoft 365 (M365) applications.
Working Hours: Mon-Fri
Working Location: Central
Salary Package: Up to 5k (basic) + AWS + VB
This role involves analyzing and resolving technical incidents and service requests, supporting escalated customer issues, and ensuring positive business outcomes. You will engage in major incident management, problem and change management, service and process improvements, customer relationship management, onboarding, and reporting. Additionally, you will perform software/hardware installations, maintain technical documentation, and support End User Computing (EUC) projects, particularly those related to M365 products.
Responsibilities:
- Provide expertise and guidance on the potential use of all M365 applications.
- Support customers with M365 applications, including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other core services.
- Provide technical support for online meetings ensuring a good video conference experience with the ability to manage different conferencing devices.
- Perform troubleshooting as required, leading problem-solving efforts involving outside vendors and other support personnel and/or organizations.
- Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
- Interact with the service desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed.
- Fulfill other duties delegated by the Manager or Team Lead from time to time.
- Serve as the escalation point for members of the IT team working on M365-related issues in the internal helpdesk system.
- Support Linux, Windows OS, desktop/laptop-related software, and hardware when needed.
- Fulfill desktop/laptop-related service requests, including but not limited to cloning and deployment, software installation within the Service Level Agreement as required.
- Assist the Team Lead in performing various desktop/laptop-related projects, including but not limited to PC Refresh, In-Place Upgrade, Security Patching, etc.
Requirements:
- Minimum of 3 years of working experience in Microsoft 365 Technologies.
- Experience in Microsoft Intune (Deploy of applications to Windows, iOS, and Android devices) is a must.
- Experience in supporting M365 users.
- Possess knowledge in IT networking to troubleshoot first-level networking problems.
- Possess IT skills in MS Windows, M365, desktop hardware, and network environments.
How to Apply:
Do apply now or email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J45548" in your email subject for faster processing.
All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.
Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781
