Management Executive (Ops & Services)
Period: 1-year Contract (renewable)
Working Hours: Mon - Fri: 8am - 5.30pm
Salary: Up to $3,800 + PB
Location: Depot Road (Relocate to Bukit Gombak next year)
Job Responsibilities:
- Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives
- Serve as the public relations front for the centre by planning, executing and maintaining an effective communication programme via the carious channels, eg; dialogues, briefings, internet, intranet static information, newsletters and handbooks to shape behavior of customers, service partners and employees.
- Prepare and analyse statistical reports on a periodic basis
- Analyse customers' feedback and recommend areas of improvement and solutions
- Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments
- Coach, train, and develop employees to their fullest potential
- Investigate any non-conformances to Service Level Agreement to faciliate corrective and preventive action
- Review, streamline and implement solutions to enhance the operational efficiency and effectiveness
Requirements:
- Degree holder in Finance-related field
- Fresh graduates are welcomed to apply
- People-oriented and ability to take challenges
