Seeking a Commercial Program Manager to build and maintain strong relationships with our customers, manage various business operations and quotations, and drive continuous improvements in our supply chain processes. The ideal candidate will be skilled in data analysis, program management, and have a strong understanding of the logistics industry.
Key Responsibilities:
Commercial Responsibilities:
1. Customer Relationship Management:
- Build and maintain strong relationships with YCH’s customers.
- Identify key stakeholders and engage them to identify potential business growth opportunities.
2. RFQ Process:
- Manage the RFQ process to develop pricing and solution proposals.
- Present and negotiate proposals to secure new business.
3. Data Analysis and Modelling:
- Perform data-driven analysis and modelling.
- Present findings to higher management and stakeholders.
4. Customer Point of Contact:
- Serve as the main point of contact for customers.
- Understand customer needs and engage internal teams to handle requests.
- Provide timely quotations for customer requests.
- Work with internal operations team on requirements to ensure smooth execution.
5. Customer Meetings:
- Attend weekly/monthly/quarterly meetings with customers to understand operational performance and challenges.
- Billing
- Automation
- System logic changes
6. Supply Chain Efficiency:
- Work with program managers to identify areas for improvement in efficiency and cost reduction.
- Collaborate with respective country teams in YCH to adopt best practices across the region.
- Perform feasibility studies on cost and operational effectiveness.
- Present findings to internal and external stakeholders.
Job Requirements:
- Candidates must possess at least Degree or equivalent.
- Candidates must possess minimum 10 years of experiences in management role; preferably in 3PL / Logistics or Supply Chain.
- Extended knowledge of customs, knowledge of air+sea freight industry and processes, multi modal knowledge and operational skills would be an advantage.
- Strong interpersonal, communication, problem solving and organizational skills.
- Financial awareness of the local economy and good financial management skills.
- Pro-active, meticulous, efficient use of time and a team player.
- Proficient in English (read, spoken and written).
- Competent in computer skills and common applications (Office, Excel, PowerPoint & Word).
