- Be the go-to tech expert in a boutique office of an elite global law firm
- Mix it up in this dynamic role: IT support, networking, and AV responsibilities
- Thrive in a close-knit and welcoming team and make an impact!
Join a world class law firm in Singapore - our growing office is keen to welcome a committed IT professional aboard to support our tech needs!
Who are we?
We are Asia’s top tier international law firm with 26 offices and almost 3,000 lawyers strategically positioned in the world's growth markets and financial centres. In Singapore, where we have a fast-growing practice, KWM is ranked as a leading law firm in 4 out of 5 cornerstone practice areas in Legal 500, as well as across various practices in other legal directories including IFLR1000 and Chambers Asia-Pacific.
Role Detail
It’s an exciting time to join our vibrant and friendly Singapore office! Our team is expanding rapidly with numerous projects on the horizon, prompting the creation of a new role for a dedicated IT professional to provide essential on-the-ground support and be the tech go-to for our dynamic team.
As the Technology Service Desk Engineer, you'll be at the heart of our tech operations, providing exceptional support to all KWM Partners and staff. You'll handle everything from first-line calls to resolving complex issues, ensuring our team works efficiently and effectively while maintaining high service standards for our internal and external clients.
Your daily tasks will vary from troubleshooting networking issues and managing audio-visual services to setting up conference rooms and coordinating international video conferences. This role is far from a desk job — you'll actively engage with staff, move around the office, and ensure all our technology runs smoothly.
Working closely with the specialist technical teams in Australia, you'll also manage complex incidents, guiding and collaborating to find the best solutions. Your input will help refine our internal procedures and create a more streamlined support environment.
Reporting to the Technology Service Desk Manager in Brisbane, this opportunity suits someone who is autonomous and eager to own their role. If you’re proactive, resourceful, and excited about influencing the tech landscape of a growing office, you’ll fit right in.
This is the perfect opportunity for a technology service desk professional to make a significant impact, enjoy a collaborative environment, and contribute to our law firm’s exciting growth and development. Help shape the future of our Singapore office!
About You
Our ideal candidate is a technology service desk professional who thrives in a customer service-focused environment. You should have excellent communication skills, a professional manner, and the ability to work both independently and as part of a team.
We’d also like to see:
- Minimum 4 years’ experience in an IT Service Desk position – professional services sector highly regarded
- Proven ability to clarify, prioritise, and resolve technical issues in a Windows 10/11, Azure and Microsoft 365 environment
- Strong understanding of network topology and experience with audio-visual systems
- Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop, etc.)
- Experience with managing Mobile devices via an MDM solution (iPhones etc.)
- Active Directory skills - ability to maintain, create, and delete user accounts
- Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets
- Microsoft certification
- Networking certification an advantage
As a leading law firm, we actively seek people from diverse backgrounds to enrich our culture and performance.
Why work with us?
We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge, driving innovative solutions for our clients and creating positive social impact.
We live by our Principles, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.
As part of the KWM community you’ll have access to a suite of wellbeing initiatives, benefits, policies and processes, to enable you to achieve your career goals.
At KWM, we’ll provide you with the platform to Learn, Master, Lead.
