Summary:
The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.
Key Responsibilities:
- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that impact customer satisfaction and improve customer experience
- Serve as the main point of contact for customer queries/problems regarding ESC
- Build and present executive ready presentations and written reports to major stakeholders
- Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
- Communicate key operational milestones to all key stakeholders and drive alignment
- Review engineering design drawings and align within project scope
- Work with planners and PM’s and create plans to support preplanning and on time delivery
- Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
- Monitor operations and coordinate with forwarders and suppliers for on time delivery
- Proactively identify and developing mitigation strategies for risks and logistics impacts
- Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
- Monitor and report on supplier and forwarder performance to agreed SLO’s, risk and priorities
- Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
- Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
- Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
- Analyze late orders and or damages and provide root cause analysis
- Support RFI/RFQ processes and benchmarking
- Manage regional and local transportation matters as they arise and as required by the customer
- Collaborate with ESC project team to build consistency in all processes and procedures
- Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes
