The Opportunity
- Adecco is partnering our client, one of the world's largest tech organizations
- We are looking for a Technical Account Manager
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- 3+ years of technical support experience delivering/ enabling support for enterprise applications or being in customer success/account management
- Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
- Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience
- Excellent analytical skills to accurately respond to customer and partner needs at scale
- Ability to build relationships and effectively leverage them to remove blockers and expedite work
Job Description
- Act as a point of escalation for partners and clients, coordinate customer calls and remote troubleshooting when required
- Own and engage with a growing portfolio of partners and direct clients
- Work closely with product and engineering teams to ensure high customer satisfaction
- Collaborate with other regional Technical Account Managers to review account health and proactively identify gaps in customer/product experience
- Maintain and report customer account health and other key metrics
- Ensure that escalated API issues are resolved timely and communicated to the customer meeting their expectations
- Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them
- Work with the global Support team and cross-function partners to improve efficiency and quality of Support processes and tools
- Analyze tickets and provide recommendations that improve the customer experience. Build relationships with
- Product and Engineering teams to improve the product and advocate for customer needs
- Open to possible business trip
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
