Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions.
At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.
Description:
Customer Success
- Provides platform demo to potential customers & proactively follow up thereafter
- Provides platform training to customers
- Provides advice and updates on product enhancements to customers
- Track customers’ usage and trading activity on the platform
- Maintain and update sales material, user guides & video guides and other tools & resources
- Occasional after hours calls from users may be required
- Occasional travelling meeting vendors/ customers
Customer Success Operations
- Onboard new customers on the platform
- Maintain customers’ account and data integrity
- Assist with troubleshooting and customer support of technical issues
- Monthly update of sales figures and invoicing to customers
- Weekly updates with Product/ Tech team
- Responsible for monthly sales reporting updates
Voice of Customer
- Obtain regular feedback to ensure customer adoption, retention, and satisfaction
- Advocate for customers in platform roadmap and enhancements
- Constant liaison with the Product Manager to relay the customer’s requirements and use-casesAt least a Bachelors degree in Business, Marketing or other related disciplines
Requirements:
- 3 years or above of account management or client servicing experience
- Business level fluency in written and spoken Mandarin to communicate with the Chinese speaking clients or counterparts
- Fluency in another Chinese dialect highly desirable
- Ability to work in an agile and flexible environment
