RESPONSIBILITIES
- Resolve account & transaction enquiries from customers in the segments from Multinational Corporate, Large Corporate clients
- Support SGD clearing and international payments by liaison with operations on transaction execution and investigation;
- Implementation of Payment and Cash Management solution from e-banking to liquidity management, etc.
- Customer on-boarding, KYC review, account closure, credit facility implementation and renewal
- Grow existing customer portfolio by relationship management and thorough understanding of transaction pattern of customers
- Support of new business initiatives, sales activity and communication with clients
- Support customers and promote Cash Management & Trade Finance products and service
- Independently implement Cash Management & Trade Finance deals and handle post sales activities.
PROFILE REQUIRED
- Bachelor or Master Degree in Finance or Business Administration
- 3-5 years or above SG clearing bank Customer Service or Cash Management/Trade Finance/Transaction Banking support role
- Commercial Banking experience linked to Corporates servicing with good communication and interpersonal skills is required
- In-depth knowledge and experience in international payments (SWIFT network and message types) ,understanding of SGD clearing and settlement systems, Account management services and liquidity managemet is mandatory.
- Should have experience in handling electronic banking platforms, reporting requirements for client service related matters
- Knowledge and experience in Trade Finance products including letter of credit and international guarantee is desirable
- Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment,
- Analysis, rigorous and synthesis oriented,
- Intermediate knowledge of MS Office especially Word, Excel, PowerPoint and Outlook is required.
- The job holder will be expected to ensure queries are passed onto the correct level of reporting and responding to the Senior officer within the team.
BEHAVIORAL SKILLS
Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
Client - Risk: I strive to satisfy clients while taking into account risks for the company
Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
Innovation - Simplification: I make things & ideas simple
Responsibility - Accountability: I make decisions in my scope of responsibilities.
Commitment - Care: I demonstrate consideration for others.
Company Description:
Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale seeks to build together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 employees in 66 countries and supports 25 million individual clients, businesses and institutional investors worldwide (figures as of August 2023). We have a presence in 11 locations across Asia Pacific. With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ around 2,300 employees in the region. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai supports the Group in Asia Pacific and globally with customised business solutions.
Department Description:
Customer Service Officers are customer-facing roles within Cash Management department, of the Global Transaction Banking business line.
They play a key role in dealing with the day-to-day clearing and customer queries and delivering a high quality service. This requires a dynamic and flexible approach to deal with a range of tasks that arise whilst ensuring customer comes first.
