The Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to work independently are essential for success in this position.
Job Description:
- Facilitate survey administration and conduct data validation on completed surveys
- Make calls out to respondents to verify and clarify data
- Conduct and verify data on completed survey cases to ensure data is accurate and reliable
- Support the team and contact service centre in terms of administrative and coordination
- Data entry for completed surveys, and to update status and report to supervisor
- Ensure highest level of customer experience service is rendered
- Respond to queries from respondents in a professional manner
- Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
- Ability to work proactively, independently under tight timelines
- Proficient in computer usage, able to adapt to systems within a short period of time
**We regret that only shortlisted candidates will be notified**
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5871
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.
EA License No: 01C4394
EA Personnel ID: R1108331
EA Personnel Name: Janelle Katherine Hoeden
