- Supervising and coordinating the activities of food and beverage staff, including waiters/waitresses, bartenders, and other service personnel.
- Training new employees and ensuring all staff adhere to service standards, hygiene regulations, and safety protocols.
- Ensuring excellent customer service and handling customer inquiries, feedback, and complaints effectively.
Resolving issues promptly to maintain customer satisfaction and loyalty.
- Overseeing day-to-day operations in food and beverage outlets, ensuring smooth functioning.
- Monitoring the quality of food and beverage service, presentation, and cleanliness.
- Enforcing health and safety regulations and ensuring compliance with sanitation standards.
- Conducting regular inspections to maintain cleanliness and hygiene in dining areas, kitchens, and bars.
- Motivating and guiding staff to deliver high-quality service and achieve performance targets.
- Foster a positive work environment and encourage teamwork and cooperation.
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