This is a 12 months contract assigned to one of our MNC Client
Work Location: To be confirmed (during interview)
Salary Range : $4,000-$5,400
Requirements:
Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.
Job Description:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment
Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
Conduct consistent reviews of staff performance to identify training gaps and needs
Take ownership and resolve any urgent or critical issues escalated by the Client or team
Work closely with Client to support investigation and service recovery process
