Aftercare Customer Service Advisor (Top-Tier Luxury Watch Brand)
Location: Town/Central
Attractive Salary Package: Basic + Annual Bonus
Employment Type: Full-time (5 days a week), Renewable contract to Permanent Position
Work Hours: 9 AM - 6:30 PM, Monday to Friday
Job Purpose
Our prestigious client is seeking an enthusiastic and dynamic Customer Service Advisor to support our store staff. Reporting directly to the Boutique Manager, you will be the face of our after-sales service, ensuring the highest level of customer satisfaction.
Key Duties & Responsibilities
Technical Assessments & Services:
Provide professional technical assessments and services for all after-sales service and repair needs, utilizing the expertise of Panerai watchmakers and the regional Richemont Customer Service Centre.
Request Prioritization:
Collaborate with the boutique team to prioritize all after-sales service and repair requests from customers.
Timely Completion:
Ensure timely completion of all after-sales services and repairs within stipulated timelines.
Customer Service:
Deliver excellent and personalized customer service to all customers in person, on the phone, and via email. Address and resolve customer complaints and concerns effectively.
Coordination & Communication:
Maintain smooth coordination and communication with both the retail team and customers for all services and repairs handled.
Key Requirements
- A customer-centric and people-oriented mindset
- A positive, can-do attitude coupled with the ability to remain firm when necessary
- A minimum of 3 years' experience in a customer service or SAV frontline role
- Strong follow-up skills and initiative to resolve customer service or work-related issues
- Excellent problem-solving skills
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team
- Amicable and outgoing personality
- Proficiency with MS Office applications
How to Apply
If you are interested in this role, please submit your detailed resume in MS WORD format along with a recent photograph to [email protected].
EA Personnel #: R23116889
EA Licence #: 22C1376
Join us and become part of a world-renowned luxury watch brand, where your expertise and dedication will be highly valued and rewarded.
