Job Summary:
Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.
Responsibilities:
1. Develop Digital Product Proposition:
- Partner with Product to formulate sound digital product proposition that appeals to customers
- Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome
2. Design Customer Journey with data in mind:
- Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints
- Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience
- Study customer profile, segment & transactional behaviours. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity
3. Take charge in Online Channel Share:
- Develop ideas to grow online acquisition channel share by leveraging on our digital platforms
- Analyse and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption
- Engage Product and Business Analytics on targeted marketing campaigns to target the right customers
4. Drive digital initiatives in the personal investing space:
- Lead/coordinate the development of key digital initiatives with various stakeholders from onboarding till fulfilment.
- Understand market situation and use data to propose enhancement recommendations
- Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation
Requirements:
-Qualification or experience in related field.
-Experienced in banking and financial sector preferred.
-Proficient in Microsoft Office.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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