• Salary range: $4500 - $6500
• AWS and Performance Bonus provided
• Working days & hours: 9:00AM – 6:00PM (Monday – Friday)
• Working Location at Bendemeer / Ang Mo Kio
• Excellent Welfare & Benefits
• Well Established Network Provider Company
Job Scope
- Ability to lead and transform multinational organizations, build proactive and dedicated teams, and maintain a positive work culture.
- Ensure the team provides high-quality customer support, addressing customer issues and needs to enhance customer satisfaction.
- Set team goals and performance standards, regularly monitor and evaluate team members' performance.
- Assist in resolving customer issues and follow up on issues until resolution, ensuring efficient coordination of customer service workflows to maximize customer experience.
- Develop and promote positive and effective customer service to build strong and lasting customer relationships.
- Build an excellent customer service team through guidance and training in product knowledge, applications, and customer value.
- Maintain accurate records and analyze customer service data to identify trends and opportunities, and develop improvement plans.
- Participate in the formulation of customer service strategies to ensure alignment with the company's business goals.
- Communicate with other department heads to promptly address needs and issues. Collaborate to propose solutions and provide constructive feedback based on business scenarios and personal experience.
Requirement
- Degree in IT, Technology, Engineering, or equivalent
- Minimum 5 years related experience in communication products or technical services
- Familiar with customer service software, databases, and tools is an advantage
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
YEOW CHANG FU (R23118759)
EA Recruitment Pte Ltd
EA License No: 21C0492
