Student and Academic Services Officer (Student Connect)
Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $3000 - $3800
Overview for the role:
The Student and Academic Services Officer (Student Connect) is to provide comprehensive academic and student support services to students and academic staff of the school
Job Duties:
1.Student Connect
- Ensure all queries coming through Student Connect from all stakeholders are managed and addressed in a timely manner, including phone calls, emails and walk-ins.
- Assist in developing and managing all Customer Relationship Management systems.
- Support the management of the Queue System at Student Connect.
- Support the Manager in ensuring that Student Connect meets operational needs and provides a high level of service for all stakeholders.
- Preparation of Student ID cards for new students and assist in replacement of Student ID cards for continuing students.
- Process and prepare students’ letter requests accurately and in a timely manner.
- Manage lost and found items.
2.Student Management
- Manage students’ record and update students’ status on Student Management systems to ensure accuracy of record and academic status.
- Advise students on course requirements
- Assist with enrolment of new and continuing students, which includes students’ class registration and enrolment via the Student Management System
- Provide support and assistance to students with academic systems enquiries.
- Identify students in need of academic skills support and refer them to relevant support class.
- Monitor academic progress to identify students at risk
- Process course variation applications and provide relevant academic counselling to students relating to the study plan.
- Assist in organising student academic advising session and briefing when required.
- Ensure student academic progress is in accordance with regulations.
3.Student and Academic Support
- Maintain up to date knowledge of course structures and academic policies and procedures.
- Provide support and assist students with academic enquiries.
- Support academic staff for course delivery requirement.
- Assist in preparation of class lists.
- Assist and support with counselling of students who do not meet attendance requirements and processing of students’ absence justification requests and lecturers’ manual attendance requests.
- Assist in coordinating and facilitating the capturing of students’ bio data for the attendance system.
- Check that the daily classroom schedules on the display monitors are correct and maintain the locations where classroom schedules are displayed.
- Assist with the logistics and invigilation of tests and examinations.
- Assist with the logistics for enrolment period.
- Assist with student activities and campus events such as Orientation and Graduation.
4.Others
- Plan and implement student and academic staff surveys, including the creation of the surveys, results compilation and analysis.
- Prepare and analyse academic data and reports for Management.
- Ad-hoc tasks assigned by the Senior Manager (Academic).
Job Requirements:
- Diploma in Business Administration / relevant discipline
- Preferable with experience in dealing with International Students
The Supreme HR Advisory Pte Ltd || 14C7279
R22111009 Cheng Kai Ling
