We are looking for a Senior/System Engineer to design, implement, maintain, and support our growing infrastructure. You will be part of a IT team that is responsible for designing and developing scalable, maintainable, highly available system and network architectures that meet business objectives and SLAs.
The successful candidate will need to excel in a fast-paced and dynamic environment, with the ability to multi-task and provide not only operational support for the Backbone but must also work closely with multi-functional teams to resolve critical network incidents.
- Responsible for the day-to-day upkeep of the global Backbone and Internet peering infrastructure.
- Carry out regular network maintenances to migrate, upgrade and augment the infrastructure that supports both, internal and external customers.
- Participate in network designs, defining and development of tooling and automations to enable large-scale deployment and operations.
- Collaborate with vendors on bug fixes and new features, while liaising with peers in Operations/Engineering and Architecture to ensure alignment of technical requirements.
- You are obsessed over the customer experience and drive operational excellence in their everyday work habits through strong technical leadership and mentorship.
- Perform daily IT operations support for all IT infrastructure, systems (servers, virtualization etc), data backup & storage and IT assets
- Responsible for infrastructure-related activities including evaluation, implementation, equipment upgrade, maintenance, and support.
- Liaise and align with software development team for escalation, project implementation and management, redundancy and high-availability solution.
- Manage outsourced partners and third-party service providers on service level, quality of services provided.
- Coordinate on disaster recovery drills, planning and executions
- Ensure department’s systems comply with all Nxera IT policies (e.g., Processes, Security, Privacy, etc.)Support all audits based on these policies
Plan and follow up on remediation for any non-compliance
- Manage IT projects - e.g.review, plan and execute annual VAPT and ITDR for all systems
Plan and execute tech refresh, upgrades, new initiatives, etc.
- Manage IT vendors
- Managed IT assets (Both software and hardware). The role requires tracking and recording IT equipment and applying security patches/ updates.
- Champion for digitizationProcess optimization
Automation, including use of AI/ML where possible
BI, big data, analytics, Enhanced SLA reporting
- Support optimization of energy use (support Green initiatives)
- Predictive rather than reactive management of departments activities (e.g., maintenance) and resources
- Responding to and resolving technical issues: This involves troubleshooting servers, software, network, security, and application problems.
- Ensuring IT security: Responsibilities include maintaining user access controls, managing software licenses, coordinating security awareness training, and assisting with the implementation of security policies and procedures.
Skills for Success
- At least 5-8 years of system operations and/or system design background
- Knowledge in System administration
- Knowledge in integrating services between various system
- Knowledge of Internet technologies
- Experience in System Design and Architecting
- Experience in Project Management and Vendor Management
- Knowledge of using popular cloud service providers (AWS, Azure & GCP)
- Experience with vulnerability assessment & penetration testing (VAPT) tools would be an advantage
- Excellent communication skills
- Good analytical and problem-solving skills
- Self-motivated, good team player and willing to learn new skillset
- University degree in Computer Science or a related subject
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
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