Responsibilities:
- Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with range of products.
- Planning of corrective and preventive services for customers.
- Provide technical support to local (SG) customers as needed to ensure customer needs are met.
- Adhere to procedures and processes to ensure department’s KPI are met.
- Report issues and customer feedbacks to supervisor or regional support team on a monthly basis.
- Review and maintain spare parts needed to support local operations.
- Guide and mentor new engineers.
- Provide 24hrs standby for local customers on a weekly rotational basis. (Bi-monthly)
Requirements
- Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
- At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
- Must be PC literate and able to provide technical support for IT products
- Resourceful with good communication and interpersonal skills including presentation to diverse audiences
- Excellent analytical and trouble shooting skills
- Result oriented and creative in problem solving skills
- Effective team player as well able to work independently
- Able to perform standby duties and overtime.
If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected]
Please note that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
Personnel Registration Number: R24130311
