Job Description
If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.
We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.
You will:
- Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
- Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
- Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
- Complete required job documentation, safety training and procedures for processing parts
- Professionally represent Applied Materials to the customer, using your “customer first” mindset
- Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
You’ll need:
- Bachelor's or master’s degree in engineering related (Hardware related preferred)
- Ability to read electrical and mechanical schematics
- Clear and effective written/verbal communication skills, with an emphasis on documenting details
- Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
- Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Knowledge of hand tools and proper usage, including a digital multimeter
Nice to have:
- 2–4 years of work experience in semiconductor industry or another equipment support industry
