Job Description
If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.
Our senior-level Customer Engineers work independently and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.
You will:
- Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
- Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
- Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
- Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
- Complete required job documentation, safety training and procedures for processing parts
- Professionally represent Applied Materials to the customer, using your “customer first” mindset
- Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
- Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset
You’ll need:
- Bachelor or master’s degree in engineering related (Hardware related preferred)
- Ability to read electrical and mechanical schematics
- Clear and effective written/verbal communications skills, with an emphasis on documenting details
- Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
- Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
- Strong knowledge of hand tools and proper usage, including a digital multimeter
Nice to have:
- 4–7 years of work experience in semiconductor industry or another equipment support industry
