Requirements:
- Degree in Information Technology / Cybersecurity / Computer Science / System Engineering
- Min. 4 years related work experience
- Certification in Cisco CCNA, MCSE, VMware, SAN Storage preffered.
Scope:
- Perform operation and support, maintenance for IT systems in a 24 x 7 environment.
- Provide Level-2 support and troubleshooting to resolve issues.
- Respond to service requests, incidents, with follow up to stake holders.
- Perform scheduled maintenance tasks to ensure systems are in operational conditions.
- Maintain performance and high serviceability of IT systems.
- Responds to queries, runs diagnostic programs, isolates problem, and
- determines and implements solution.
- Support operation exercise.
- Assist in management of the inventory of tools and IT equipment.
- Assist in upkeeping of maintenance records.
- Liaise with customers on maintenance schedule and execution of works.
- Liaise with suppliers and providers for support.
- Assist in QA checks and audit.
- Perform tasks as and when assigned by superior.
