Job Overview
- To provide highest customer care, responsiveness and satisfaction when managing assigned claims
- To communicate with internal and external parties including motor insurers, vehicle policyholders, repair workshops
- To support and implement sales strategies to develop new and existing Aftermarket sales to be in line with the organisation sales target
Key Responsibilities
- Responsible for Motor accident claims, assessment and overall processing
- Explain and ensure customers understand the accident claim process, definition of Own Damage/ Third Party claims
- Represent customers to prepare and submit estimation in repair cost
- Arrange surveyors to inspect damaged vehicle, finalized repair cost with surveyor and send LOA to insurers
- Coordinate and administer paperwork and invoicing of the repairs to customers and insurers
- Responsible for Service Agreement Sales according to the KPI set
- Further improve and expand the service agreement sales to all customer segments
- Secure long term business by strongly promote and manage the Service Agreement as a profitable business
- Responsible for Dynafleet Sales according to the KPI set
- Secure long term business by strongly promote and manage the Accident Claims, Service Agreement and Telematics as a profitable business
- Actively ensure AR is on-track and collected according to target
- To report AR collection status on a weekly basis to Business Controller
- Any other duties assigned by your immediate superior
Undertake any other tasks, special assignments and project work assigned by management
The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by management
Key Interfaces
- Dealership
- Customers
Educational Qualifications
- Degree/Diploma in Business Studies/Technical/Computer systems or equivalent
Experience & Knowledge
- 2-3 years of relevant aftersales experiences within automotive industry.
- Share common values with Code of Conduct, high ethical standards.
- Strong human competences in taking initiatives, influencing, interacting, cost/benefit consciousness, fair judgement, people orientation, strong sense of confidentiality, result oriented, strong belief in customer focus, leadership profile.
- Ability to manage and drive a wide range of diverse issues.
- Project management
- Geographical context in which knowledge is applied: Domestic
Technical/ Functional/ Language Skills
- Communication skills (writing and oral), in English.
- Fully proficient in Microsoft Office applications
About Us
We are one UD family
UD Trucks is a leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity.
UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.
We are an 8,000-strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change.
At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:
Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust - Flexible working arrangements (non-core flex time, work from home, leave accumulation etc.) that creates a happy workplace.
Be part of our journey to create Better Life for society, for our customers and for yourself.
