This position will have responsibility for providing process support and installation of new plasma etch / clean / deposition systems at customer sites. This includes design, evaluation and documentation of process window for new installations or Lam recommended field hardware modifications / upgrades
- Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
- Work with Account team and customers to execute to penetration and defense strategy, including co-ordinating with Global Product Group on product demonstration
- Perform startup of “capacity add” Lam systems i.e. match results to existing systems and applications
- Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
- Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
- Develop new processes to new and/or existing customer applications
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and service to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during start-up and trouble-shooting
- Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
- Ensure safe working condition at work site
- Any other duties as assigned by the Immediate Supervisor
Job Requirements:
- Engineering degree or Bachelor of Science (in Chemistry / Physics) or equivalent
- Systematic and has an analytical mind
- Good communication and interpersonal relations skill
- Able to actively engage customers on technical solutions
- Able to work in Fab environment and perform standby duties
