JobScope
· Player Support: Addressing player queries and concerns via various channels such as email or ticketing systems. This involves troubleshooting technical issues, assisting with gameplay mechanics, and providing general assistance.
· Complaint Management: Handling player complaints in a timely and professional manner. This includes investigating issues, empathizing with players, and providing appropriate resolutions to ensure player satisfaction.
· Feedback Consolidation: Collecting, organizing, and analyzing player feedback and suggestions. This could involve categorizing feedback based on common themes, prioritizing feature requests, and communicating this feedback to relevant teams such as development or marketing.
· Documentation and Reporting: Maintaining detailed records of player interactions, feedback, and resolutions. This information can be used to identify trends, track the effectiveness of support efforts, and inform future decision-making.
Requirements
· Passionate about gaming.
· Ability to communicate in both English and Mandarin fluently to communicate with internal stakeholders in China.
· Business understanding, logical thinking, communication, and teamwork skills.
